If you can't determine how to plan
your ride with this map, please call our Customer Assistance Office
at 442-5663. Have a pen and paper handy to write down the information
to be provided.
When you call, we need to know:
- Where you are leaving from (street address or an intersection);
- Where you want to go (again, give a street address or an intersection);
and
- What time you want to be there.
For our Hearing Impaired Customers, call TDD (Telecommunications Device
for the Deaf) at 1-800-344-4358.
We will tell you:
- Where to catch your bus;
- What time your bus is scheduled to arrive; and
- What time you should arrive at your destination.
Our Customer Assistance Office answers calls Monday-Friday,
7:30 a.m. to 5:15 p.m. Call 442-5663 or 442-5661. |
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Bus Stops
Please wait next to the bus stop signs on those routes with
signs. On those routes without stop signs, the bus will stop
at any intersection or the opposite from any street intersecting
the route. Please select a place to wait that is safe and has
good visibility, and signal the bus driver by flagging. The
bus arrives at the same stop at the same time each hour.
How to Identify Your Bus
As the bus approaches, make sure it is the correct bus before
you board. Each CUBS bus has a route number and is color-coded
(in the right corner of the windshield) along with a destination
sign, which is displayed over the windshield.
Boarding the Bus
Remain at the curb until the bus pulls up to the stop. Make
sure the bus has come to a complete stop before you board. Let
exiting passengers off first. If the bus is crowded, be considerate
of others and move to the back of the bus. Seats in the front
of the bus are designated for the elderly and disabled and we
ask that you be mindful of their needs.
Exiting the Bus
When you are within one block of your stop, signal the operator
by pushing on the yellow bell tape or pulling the cord located
above the windows. Stand behind the yellow line in the front
of the bus until the bus has come to a complete stop. When stepping
down from the bus, please watch your step. Also, please be mindful
that, unlike school buses, traffic is not required to stop when
the buses are loading or unloading passengers |
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